Terms and conditions

Shout Network Limited
Company Number: 08024112
Trading Address: Units 1 & 2, Edward VII Quay, Navigation Way, Ashton-on-Ribble, Preston, PR2 2YF

Last updated: July 2026

These Terms and Conditions ("Terms") apply to services supplied by Shout Network Limited ("Shout", "we", "us" or "our"), including services operated under the Shout Network, Shout Expo, Shout Connect, Connect HQ and other Shout brands or trading names.

Our services include, but are not limited to:

• business networking memberships and events;
• business exhibitions, expos, careers events and associated events;
• exhibition stands, sponsorship and promotional packages;
• conference, meeting and event room hire;
• coworking and workspace services;
• marketing, advertising and promotional opportunities;
• combined packages incorporating any of the above; and
• use of our websites, premises and facilities.

These Terms apply alongside any quotation, booking confirmation, proposal, order form, membership agreement, exhibitor information, event-specific terms or other written agreement issued by Shout.

Where specific terms are agreed in writing for an individual booking, those specific terms will take precedence over these general Terms where there is a conflict.

By placing a booking, accepting a quotation or proposal, paying an invoice, commencing membership, attending an event, occupying an exhibition stand, using our premises or otherwise purchasing or using our services, you agree to these Terms.

Nothing in these Terms affects any statutory rights which cannot lawfully be excluded or restricted.

The majority of Shout's services are provided to businesses, organisations, public bodies, charities and individuals acting for purposes connected with their trade, business, craft or profession.

Where you are purchasing our services wholly or mainly outside your trade, business, craft or profession, you may be considered a consumer and additional statutory rights may apply.

Where applicable consumer law gives you rights which conflict with these Terms, your statutory rights will take precedence.

Submitting an enquiry, membership application or booking request does not by itself guarantee a booking.

A contract will normally be formed when Shout:

• confirms a booking or membership in writing;
• accepts an order;
• issues a booking confirmation following agreement;
• accepts payment for the relevant service; or
• otherwise confirms in writing that the booking has been accepted.

Bookings are subject to availability.

Any quotation is valid for the period stated within it. If no validity period is stated, Shout may withdraw or amend the quotation at any time before it is accepted.

Unless expressly stated otherwise, prices quoted by Shout are exclusive of VAT, which will be added at the prevailing rate where applicable.

Prices relate only to the services specifically described in the quotation, proposal, booking confirmation or invoice.

Additional services requested after booking may incur additional charges.

Payment terms will normally be stated on the relevant invoice, quotation or booking confirmation.

Invoices must be paid by the due date stated on the invoice.

Shout reserves the right to require payment in full before providing any service, permitting access to an event, allocating an exhibition stand or allowing use of our premises.

Where a payment is overdue, Shout may, subject to applicable law:

• suspend the relevant service or membership;
• withhold access to an event, exhibition stand, room or workspace;
• withdraw benefits associated with a booking or membership;
• charge statutory interest and compensation where permitted under the Late Payment of Commercial Debts (Interest) Act 1998; and
• recover reasonable costs incurred in pursuing outstanding sums.

The customer remains responsible for payment regardless of whether the individual who originally made the booking subsequently leaves the customer's organisation.

Where a customer requires a purchase order or other internal authorisation before paying an invoice, it is the customer's responsibility to obtain this promptly.

The absence of a purchase order does not remove the customer's obligation to pay where the booking has otherwise been validly authorised or accepted.

Different cancellation provisions apply to different Shout services and are set out below.

A cancellation must be communicated to Shout in writing.

The effective cancellation date will be the date on which Shout receives the written cancellation.

Where a customer is entitled to statutory cancellation or refund rights which are more favourable than these Terms, those statutory rights will apply.

Customers must provide Shout with accurate and complete information necessary to deliver the services.

The customer is responsible for the behaviour of its employees, representatives, contractors, guests, delegates and other persons attending a Shout event or premises on its behalf.

Customers must comply with reasonable instructions issued by Shout, venue operators, security staff, health and safety personnel and authorised contractors.

Shout is committed to providing professional, welcoming and safe environments.

We reserve the right to refuse admission, remove an individual from an event or premises, suspend a service or terminate a booking where we reasonably consider that an individual has:

• behaved aggressively, abusively, threateningly or inappropriately;
• harassed or discriminated against another person;
• created a health and safety risk;
• deliberately damaged property;
• seriously disrupted an event or other customers;
• breached venue rules or applicable law; or
• otherwise behaved in a way which could reasonably damage the safety, operation or reputation of the event or service.

Where removal or termination results from the customer's serious misconduct or material breach, no refund will normally be payable, subject always to applicable law.

Shout Network operates business networking groups and related networking activities.

Unless otherwise agreed in writing before membership commences, membership is for a minimum period of 12 months.

Membership fees are payable annually in advance unless Shout has expressly agreed alternative payment arrangements before the membership commences.

Membership is allocated to the business and/or named member specified in the membership confirmation.

Shout Network generally operates a single-sector or single-category model within individual networking groups.

Where a member has been accepted into a particular business sector or category, Shout will not ordinarily accept another member into that same category within the same group while the first member's active membership remains in good standing.

Shout has final discretion over the definition and scope of business sectors and categories.

Businesses offering multiple products or services may be allocated the category which Shout reasonably considers best represents the principal purpose of their membership.

Sector exclusivity does not prevent:

• visitors attending meetings;
• members from other Shout groups attending;
• speakers, sponsors or event partners participating;
• businesses operating in related but materially different categories participating; or
• Shout operating other networking groups containing businesses from the same sector.

Regular attendance is an important part of Shout Network membership.

Members should notify Shout where they cannot attend a scheduled meeting.

Where a member fails to attend four or more meetings without apology or reasonable communication, Shout reserves the right to:

• contact the member regarding their attendance;
• temporarily freeze the membership;
• remove or suspend the member's sector exclusivity; and/or
• make the relevant sector/category available to another business.

Any decision will be made reasonably and having regard to the circumstances.

Loss of sector exclusivity because of persistent non-attendance does not automatically entitle the member to a refund of membership fees.

Business memberships are sold for a minimum 12-month term.

Once a membership has commenced, the member cannot ordinarily cancel the membership during the minimum term and membership fees are non-refundable.

Where payment by instalments has exceptionally been agreed, agreeing instalments does not convert the membership into a monthly membership. The customer remains liable for the membership fee for the agreed minimum term.

These provisions are subject to any statutory rights which apply where the member is legally acting as a consumer.

Shout recognises that exceptional circumstances can prevent a member attending meetings for a prolonged period.

At Shout's discretion, we may agree to temporarily freeze a membership because of genuine circumstances affecting the member's ability to participate.

A freeze:

• is not an automatic contractual entitlement;
• must be agreed by Shout;
• may be subject to reasonable conditions; and
• may result in the membership expiry date being extended by an equivalent period.

During an agreed freeze, Shout may make the member's sector temporarily available to another business where this has been discussed with the member and is reasonably necessary for the operation of the group.

Shout may reasonably change meeting dates, times, formats or venues.

This may include moving a meeting online or to an alternative venue where necessary.

Where reasonably practicable, members will be given advance notice of material changes.

A change of venue, meeting date or reasonable alteration to the format of an individual meeting does not normally constitute cancellation of the membership.

Networking opportunities depend upon numerous factors outside Shout's control.

Shout does not guarantee that membership will generate a particular number or value of referrals, introductions, enquiries, sales, contracts or other commercial opportunities.

Members remain responsible for determining whether any referral, supplier, customer or commercial opportunity introduced through Shout is appropriate for their business.

An exhibition stand booking becomes binding when accepted by Shout.

Exhibition bookings may include stand space, furniture, promotional opportunities, sponsorship, advertising, electrical services or other benefits as specified in the booking confirmation.

Anything not expressly included in the booking is not included in the price.

Exhibition stands are normally invoiced following booking.

Invoices must be paid in accordance with the payment terms shown.

Shout reserves the right to withhold access to an exhibition stand where the relevant invoice remains overdue.

Unless alternative cancellation arrangements have expressly been agreed in writing, where an exhibitor cancels its booking:

90 days or more before the event:
100% of the stand fee will be refunded or credited.

60–89 days before the event:
80% of the stand fee will be refunded or credited.

30–59 days before the event:
50% of the stand fee will be refunded or credited.

Less than 30 days before the event:
No refund will normally be payable and, where an invoice remains outstanding, the full booking charge remains payable.

Where Shout is able to mitigate its loss, or where applicable consumer law requires a different outcome, Shout will act reasonably in determining any amount retained or payable.

Refunds apply to the relevant stand fee unless otherwise agreed. Costs already incurred specifically on behalf of an exhibitor, including bespoke print, advertising, furniture, electrical services or other third-party costs, may be deducted where appropriate and lawful.

Stand locations and exhibition layouts are determined by Shout.

We will endeavour to honour agreed stand positions but reserve the right to alter:

• stand numbers;
• stand locations;
• neighbouring exhibitors;
• floor plans;
• entrances and exits;
• feature areas; and
• the overall exhibition layout

where reasonably necessary for operational, safety, venue or event-delivery reasons.

Unless a particular location has expressly been made a fundamental written condition of the booking, a reasonable stand relocation will not ordinarily entitle the exhibitor to cancel or receive a refund.

Exhibitors must comply with the set-up, opening and pack-down times supplied by Shout.

Exhibitors must not dismantle their stand before the published event closing time without Shout's permission.

Exhibitors are responsible for removing their property and waste within the specified times.

Shout may charge reasonable removal, storage or disposal costs where property is left behind.

Exhibitors are responsible for ensuring that their stand, displays, equipment and activities are safe and comply with applicable health and safety legislation and venue requirements.

Shout may require an exhibitor to remove, alter or make safe any display or equipment which Shout or the venue reasonably considers unsafe.

Access routes, fire exits and emergency equipment must remain unobstructed.

Unless otherwise agreed in writing, exhibitors must maintain appropriate insurance for their activities, including a minimum of £2 million public liability insurance.

Evidence of insurance must be supplied to Shout on request.

Exhibitors are responsible for ensuring that any contractors working on their behalf are appropriately insured.

Electrical equipment brought to an event must be safe, suitable and compliant with applicable requirements.

Where Shout or the venue requires electrical installations to be carried out by an approved contractor, exhibitors must comply with that requirement.

Unauthorised electrical work is prohibited.

Shout or the venue may disconnect equipment which is reasonably considered unsafe.

Exhibitors remain responsible for their own equipment, stock, promotional material, valuables and other property.

Exhibitors should maintain appropriate insurance against theft, loss or damage.

Shout will take reasonable care in operating its events but cannot accept responsibility for loss or damage except where liability cannot lawfully be excluded or where the loss arises from Shout's negligence and liability cannot reasonably be restricted.

Exhibitors must operate primarily from their allocated stand unless Shout gives permission otherwise.

Activities which may unreasonably interfere with other exhibitors or visitors are prohibited.

Shout may require exhibitors to stop activities involving excessive noise, obstruction, unsafe equipment, inappropriate content or aggressive solicitation.

Food, drink, sampling, demonstrations, competitions or other activities requiring additional permissions must be agreed with Shout where reasonably required.

Exhibitors are responsible for ensuring that information, logos, advertisements, artwork and promotional materials supplied to Shout are accurate and that they have the necessary rights and permissions for Shout to use them.

By supplying such materials, the exhibitor grants Shout permission to reproduce them for purposes connected with promoting and delivering the relevant event and Shout's associated activities.

Any visitor numbers, registration figures, expected attendance, demographic information or previous-event statistics provided by Shout are given in good faith.

Unless expressly guaranteed in writing, Shout does not guarantee:

• a minimum visitor attendance;
• a particular visitor profile;
• a particular number of enquiries;
• sales or leads; or
• any specific commercial outcome from exhibiting.

Shout may make reasonable changes to an event including changes to:

• opening times;
• schedules;
• speakers;
• seminar programmes;
• floor plans;
• stand locations;
• event features;
• catering arrangements; and
• other operational aspects.

Where a material change occurs, Shout will endeavour to communicate it promptly.

Where reasonably necessary, Shout may postpone an event or move it to an alternative suitable venue.

Where an event is postponed, Shout will normally transfer the exhibitor's booking to the rescheduled event.

Where an event is moved to another venue within a reasonably comparable geographical area, the booking will normally transfer to the new venue.

Where a material change substantially alters the service contracted for, Shout will act reasonably and in accordance with applicable law when considering refunds, credits or alternative arrangements.

If Shout permanently cancels an event and does not provide a reasonable replacement or rescheduled event, affected customers will normally be offered a refund or credit for the element of the service which has not been supplied.

Shout will not be responsible for indirect or consequential losses resulting from cancellation except where liability cannot lawfully be excluded.

Shout provides conference, meeting, training and event space at its premises and, where applicable, other locations.

A booking covers only the room, facilities, equipment, catering and services specified in the booking confirmation.

The customer must ensure that the stated number of attendees is accurate and does not exceed the permitted capacity of the room.

Cancellation arrangements may be agreed individually at the time of booking and, where so agreed in writing, those arrangements will take precedence.

Unless otherwise agreed, a booking cancelled within seven days of the booked event or meeting is non-refundable and the full booking charge remains payable, subject to applicable consumer law.

For cancellations made more than seven days before the booking, Shout will apply the cancellation arrangements confirmed when the booking was made or, where none were specified, will act reasonably having regard to notice received and costs already incurred.

Room bookings apply for the times confirmed.

Customers must allow sufficient time within their booking for setting up and vacating the room.

Additional time may be charged where the customer occupies a room materially beyond the booked period and this affects Shout's operations or another booking.

Customers must not exceed the stated maximum capacity of a room.

Rooms must not be used for unlawful, dangerous or inappropriate purposes.

Shout reserves the right to refuse activities which may cause unreasonable disruption, damage, safety risks or reputational harm.

Where equipment such as screens, projectors, computers, Wi-Fi or audiovisual equipment is provided, Shout will take reasonable steps to ensure it is operational.

Customers should notify Shout in advance of any essential technical requirements.

Shout cannot guarantee compatibility with every third-party device, software platform or external service.

Internet access is provided as a facility to customers.

Users must not use Shout's internet connection for unlawful purposes, cyber attacks, unauthorised access, distribution of malicious software or other activities which could compromise Shout's systems or other users.

While Shout aims to provide reliable connectivity, uninterrupted internet availability cannot be guaranteed.

Where catering is required, this should be arranged through Shout unless otherwise agreed.

Shout uses external catering suppliers and may pass relevant dietary and booking information to those suppliers where necessary to fulfil the booking.

Customers must provide accurate dietary and allergen information sufficiently in advance.

Outside food and drink must not be brought onto the premises for organised meetings or events without Shout's prior agreement.

Customers are responsible for damage caused to Shout's premises, furniture, fixtures, equipment or other property by the customer or persons attending on their behalf, except for reasonable wear and tear.

Shout reserves the right to charge the reasonable cost of cleaning, repair or replacement.

Where damage is caused by an identifiable attendee, this does not prevent Shout from seeking recovery from the customer who made the booking where appropriate.

Customers must obtain permission before attaching signs, decorations or equipment to walls, floors, ceilings, furniture or fixtures.

Items which could damage the premises must not be used.

Coworking services may be provided through day passes, monthly arrangements or other agreed packages.

Use is subject to availability, opening hours and reasonable workspace rules.

A coworking day pass permits use of the facilities specified at the time of purchase for the applicable day.

A day pass does not guarantee exclusive use of a particular desk or workspace unless expressly agreed.

Monthly coworking arrangements operate on a flexible basis unless otherwise agreed.

There is no minimum contractual period and customers may cancel without a minimum notice period.

Cancellation does not retrospectively refund any period or services already used or supplied, except where required by law.

Coworking users must respect other users and must not:

• create excessive noise or disruption;
• access another user's property or information without permission;
• use the premises for unlawful activities;
• compromise network or building security; or
• behave in a manner likely to cause harassment, alarm or distress.

Customers remain responsible for laptops, phones, documents and other belongings brought into coworking or meeting areas.

Shout does not provide insurance for customers' property.

Shout may offer packages combining networking membership, exhibition stands, advertising, sponsorship, venue use, marketing and other services.

The relevant provisions of these Terms apply separately to each component.

Where a package price represents a discounted combined price, cancellation of one component does not necessarily entitle the customer to a proportional refund of the package price.

Shout will act reasonably in calculating any applicable refund or outstanding balance, taking account of services already provided, discounts applied and unavoidable costs incurred.

Sponsorship benefits are limited to those specified in the relevant proposal or confirmation.

Shout may make reasonable changes to the presentation or delivery of sponsorship benefits where operationally necessary, provided that the overall nature of the sponsorship package is not materially diminished.

Customers are responsible for ensuring that advertisements and marketing materials supplied to Shout:

• are accurate;
• comply with applicable law and advertising requirements;
• do not infringe third-party intellectual property rights; and
• are not defamatory, discriminatory or otherwise unlawful.

Shout may refuse material which it reasonably considers inappropriate.

Photography and video recording may take place at Shout events, networking meetings and premises.

Images and footage may be used for legitimate business purposes including:

• event coverage;
• Shout websites;
• social media;
• brochures and promotional materials;
• press and publicity;
• advertising future Shout events; and
• documenting Shout's activities.

Where appropriate, Shout will provide notices informing attendees that photography or filming is taking place.

Anyone who has a particular concern about being photographed or filmed should notify a member of the Shout team.

Where reasonably practicable, Shout will respect requests not to feature an identifiable individual in promotional material.

Specific consent will be sought where required by applicable data protection law.

Attendees may take reasonable photographs at Shout business events unless advised otherwise.

Photography or recording must not interfere with an event, infringe another person's reasonable privacy expectations or be used unlawfully.

Shout may designate particular areas, sessions or individuals as not to be photographed.

Some Shout events, particularly apprenticeship, careers and educational events, are specifically intended for young people and may include attendees under 18.

Accordingly, there is no general requirement for all attendees at Shout events to be over 18.

Young people must comply with event rules and applicable safeguarding arrangements.

Where attendance is organised through a school, college, training provider, employer or other organisation, that organisation remains responsible for appropriate supervision of the young people attending with it unless expressly agreed otherwise.

Shout takes safeguarding seriously and may implement additional rules at events involving children, young people or vulnerable adults.

Exhibitors, contractors and attendees must comply with reasonable safeguarding instructions issued by Shout.

Any safeguarding concern should be reported immediately to a member of the Shout team.

Shout processes personal information in accordance with applicable UK data protection legislation, including the UK GDPR and Data Protection Act 2018.

Further information is provided in Shout's Privacy Policy.

Personal information may be processed where necessary for:

• administering bookings;
• managing memberships;
• delivering events;
• issuing invoices;
• communicating important event information;
• providing services;
• maintaining safety and security;
• legitimate business administration; and
• marketing where permitted by law.

Purchasing an exhibition stand does not automatically give an exhibitor unrestricted rights to personal information belonging to event attendees.

Attendee data will only be shared where there is an appropriate lawful basis.

Where attendees voluntarily provide their details directly to an exhibitor, the exhibitor becomes responsible for its own subsequent processing of that information.

All intellectual property rights in Shout branding, event names, website content, designs, documentation, marketing materials, databases and other original materials remain the property of Shout or the relevant rights holder.

No licence is granted except as necessary to participate in the relevant service.

Where a customer supplies a logo, image or other material for an exhibition, membership, sponsorship or marketing activity, the customer grants Shout a non-exclusive licence to use that material for delivering and promoting the relevant services.

The customer confirms that it has authority to grant that permission.

Nothing in these Terms excludes or restricts liability where it would be unlawful to do so, including liability for:

• death or personal injury caused by negligence;
• fraud or fraudulent misrepresentation; or
• any other liability which cannot legally be excluded.

Shout will provide its services with reasonable care and skill.

Where the customer is acting in the course of business, Shout will not be liable for indirect or consequential losses or for loss of:

• profit;
• revenue;
• anticipated savings;
• business opportunities;
• goodwill;
• contracts; or
• anticipated commercial benefits,

except where such liability cannot lawfully be excluded.

Shout does not guarantee commercial results from networking, exhibitions, advertising, sponsorship or other promotional activity.

Subject to clause 57 and applicable law, where the customer is acting in the course of business, Shout's total aggregate liability arising from a particular booking or service will normally be limited to the total fees paid or payable to Shout for that particular booking or service.

Nothing in this clause is intended to exclude or restrict liability where doing so would be unlawful or unreasonable under applicable law.

Shout may use third-party venues, caterers, electrical contractors, technology providers, ticketing services and other suppliers.

Shout will exercise reasonable care when selecting and managing suppliers for services for which Shout is contractually responsible.

Shout is not responsible for independent services purchased directly by a customer from a third party.

Shout will not be liable for delay or failure to perform caused by circumstances outside its reasonable control.

These may include, without limitation:

• severe weather;
• flood or fire;
• epidemic or pandemic;
• government restrictions;
• industrial disputes;
• transport disruption;
• terrorism or credible security threats;
• civil disturbance;
• failure of utilities or telecommunications;
• venue closure;
• major technical failure;
• acts or omissions of public authorities; or
• other events which Shout could not reasonably prevent.

Where such circumstances affect an event or service, Shout will take reasonable steps to minimise disruption and may postpone, relocate, reschedule or modify the service.

The parties' rights in relation to refunds or credits will depend upon the circumstances, services already supplied, recoverable costs and applicable law.

Shout takes reasonable care to ensure information published on its websites is accurate.

However, event details, availability, prices, speakers, exhibitors and other information may change.

Shout may update website content without notice.

Shout websites may contain links to third-party websites.

These links are provided for convenience and do not necessarily constitute endorsement.

Shout is not responsible for the content, availability, security or privacy practices of independent third-party websites.

Shout does not guarantee uninterrupted access to its websites.

Access may occasionally be suspended for maintenance, security, technical or operational reasons.

We want customers to raise concerns promptly so that we have an opportunity to resolve them.

Complaints should be sent to Shout Network Limited using the contact details published on our website.

Please provide sufficient information for us to identify the relevant booking, event or membership and understand the issue.

Shout will endeavour to investigate and respond within a reasonable period.

Both parties should attempt in good faith to resolve any dispute through discussion before commencing formal legal proceedings where it is reasonable to do so.

Nothing in this clause prevents either party from seeking urgent legal relief where necessary.

Shout may update these Terms from time to time.

The Terms applicable to a particular confirmed booking will ordinarily be those in effect when the contract was formed, unless:

• a change is required by law;
• the parties agree otherwise; or
• the change does not materially disadvantage the customer.

The latest version will be published on our website.

Business customers may not transfer a booking or contractual rights to another organisation without Shout's prior agreement.

Shout may transfer its rights or obligations as part of a genuine corporate restructuring, sale or transfer of the relevant business, provided this does not materially reduce the customer's contractual rights.

For business customers, these Terms together with the relevant booking confirmation, quotation, proposal, order form and other expressly incorporated documents constitute the agreement between the parties relating to the relevant services.

The customer acknowledges that it has not relied upon statements which are not included within or expressly incorporated into the agreement, except that nothing in this clause limits liability for fraud or fraudulent misrepresentation.

If Shout does not immediately enforce a contractual right, this does not mean that Shout has waived that right.

If any provision of these Terms is found to be invalid, unlawful or unenforceable, the remaining provisions will continue in effect so far as legally possible.

Unless expressly stated otherwise, no person who is not a party to the contract has any right to enforce these Terms under the Contracts (Rights of Third Parties) Act 1999.

Formal notices relating to a contract should be provided in writing.

Email will constitute writing for ordinary contractual communications unless applicable law requires another method.

Customers are responsible for ensuring Shout holds current contact details for them.

These Terms and any contract between Shout and a customer are governed by the laws of England and Wales.

Where the customer is acting in the course of business, the courts of England and Wales will have exclusive jurisdiction over disputes arising from or connected with the contract.

Where the customer is a consumer, nothing in this clause removes any mandatory jurisdictional rights available to that consumer under applicable law.

Shout Network Limited
Company Number: 08024112

Trading Address:
Units 1 & 2, Edward VII Quay
Navigation Way
Ashton-on-Ribble
Preston
PR2 2YF
United Kingdom

Current telephone and email contact details can be found on our website at www.shoutconnect.co.uk.

Last updated: July 2026